Refund Policy

At Solent Grove LLC, doing business as Filerefine, our goal is to ensure customer satisfaction while maintaining operational fairness and transparency.
This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through our platform.

1. Eligibility for Refunds

You may request a refund within 30 days of receiving your order if:

You are dissatisfied with the service.
The service does not function as described or has technical issues.

2. Refund Processing

If your refund request is approved, the refund will be issued to the original payment method within 30 days of approval.
In situations where a direct refund cannot be processed, we may offer account credits or service extensions as an alternative resolution.
Every refund request is reviewed carefully and handled with professionalism, transparency, and respect for our customers’ needs.

3. Exceptions and Discretion

We reserve the right to deny refund requests that fall outside of these terms or where misuse of the refund process is suspected.
Our customer support team may, at its discretion, grant exceptions in special circumstances where doing so aligns with our commitment to fairness and customer trust.

4. Contact Information

For all refund-related inquiries or to submit a refund request, please contact our support team:

Solent Grove LLC
Address: 711 Central Ave, Suite 200, Billings, MT 59102
Phone: (406) 344-8796
Email: support@filerefine.com

We are committed to handling every refund request with integrity, transparency, and care — because maintaining your trust matters most to us.